Where can I find information about your return policy?

You find the return policy in the general term & conditions (chapter 6).

Can I return my order?

You have the right to return your order within 14 days of delivery. You will get a full refund of your order but you will have to cover the cost of your return yourself. For details please visit chapter 6, Return Policy, in the general terms.

How do I return my order?

If you live in the EU:
To be able to make the return you have to notify us within fourteen (14) days from order delivery or pick up. To do so, send a duly filled out standard form (found below) to help@maurten.com, or by regular mail to our address as stated at the bottom of this page. We will shortly send you a confirmation of return stating the return address and other information if needed.

Return form (Swedish)

Return form (English)

The notification to us shall contain the following information:

  • the order number of the delivery,
  • your name and contact information, and
  • a specification of the product(s) to be returned.

Once you receive a product return confirmation from us, you must return the product no later than fourteen (14) days from the date of your refund request. You are responsible for all shipping and handling charges on returned products and are liable for any damage to the products during shipment. Therefore, please make sure that the products are well-packed during shipment. We strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection

Send the shipment to:
Maurten AB, Biotech Center
Arvid Wallgrens Backe 20
SE-413 46 Gothenburg

If you live in the US or Canada:
Contact us at help@maurten.com and we will help you with your return.

Do I get a refund?

Payments that you made to us for products returned in accordance with Sections 6 will be refunded to you. You will also be refunded for standard shipping costs (i.e. the cheapest available way of shipping) you paid to us for the order if you return the whole order. If the returned products are damaged or if the value of the products is reduced in any other way, such value reduction will be deducted from the refund unless such reduction in value was due to our negligence exclusively.

When will I get my money back?

For products returned in accordance with Section 6, we will make reasonable efforts to ensure that you receive the refund as soon as possible and, at the latest, thirty (30) days after the date on which we receive the return shipment. The refund will be paid to you using the same payment method that you used to make the original payment on the Website unless otherwise agreed.

Who do I contact for questions regarding returns?

Please e-mail your questions to help@maurten.com.

What if there is something wrong with my product?

If you live in the EU

Please fill out the complaint form below and send it as an attachment to help@maurten.com.

Complaint form (English)

Complain form (Swedish)

If you live in the US or Canada

Send an e-mail to help@maurten.com and we will help you with your complaint.