Returns and complaints

Do you want to return or make a complaint about an order? You can find the most common questions and answers here!

Where can I find information about your return policy?

You find the return policy in the general term & conditions (chapter 6).

Can I return my order?

You have the right to return your order within 14 days of delivery. You will get a full refund of your order but you will have to cover the cost of your return yourself. For details please visit chapter 6, Return Policy, in the general terms.

How do I return my order?

If you live in the EU:

Fill out the form below and send it as an attachment to help@maurten.com. You must return your order in 14 days of delivery.

Return form (English)

Return form (Swedish)


Send the shipment to:
Maurten AB, Biotech Center
Arvid Wallgrens Backe 20
SE-413 46 Gothenburg
Sweden


If you live in the US:

Contact us at help@maurten.com and we will help you with your return.

How and when will I get my money back?

You will get a refund of your order within 14 days of when we receive your return. For details please visit chapter 6, return policy, in the general terms.

Who do I contact for questions regarding returns?

Please e-mail your questions to help@maurten.com.

What if there is something wrong with my product?

If you live in the EU

Please fill out the complaint form below and send it as an attachment to help@maurten.com.

Complaint form (English)

Complain form (Swedish)


If you live in the US

Send an e-mail to help@maurten.com and we will help you with your complaint.

Where can I find information about complaints in your general terms?

Who can I contact for questions about complaints?

Please send an e-mail with your question to help@maurten.com.