Terms and Conditions for EU Customers

We are happy to see that you are interested in our products. We have made these terms and conditions, set out below, to explain the terms applied when you purchase a product from us on our Website.

To begin with we would like to inform you of who we are and what we do. We are a limited liability company incorporated under the laws of Sweden named Maurten AB, with Swedish company registration number 559080-3176 (“Maurten”, “us” or “we”). We develop and sell the products featured on our website, www.maurten.com (the “Website”). You can read more about, and purchase, our products on the Website.

1. General

1.1. These terms and conditions (the “Terms”) apply between Maurten and you as a customer (“you”), when you place an order from us on the Website.

1.2. By accepting these Terms, you accept and understand that all orders and purchases are made exclusively between you and us.

1.3. By accepting these Terms, you accept to comply with these Terms and warrant that you have the legal capacity (e.g. that you are at least 18 years old or have the permission of your legal guardian) to accept these Terms. You also accept that the personal data and information that you provide to us is correct and complete.

1.4. As we are an international company, selling products to numerous jurisdictions, we have set out these Terms to apply internationally. However, we respect any mandatory laws that may apply due to the jurisdiction where you are located and that provide you as a consumer greater rights than these Terms.

2. Order, order confirmation and refund

2.1. You place an order on the Website by selecting the products and quantity you want to order. After you have selected the products you need to fill in your contact information required such as your name, email address and address (collectively your “contact information”) and your delivery address. You must also select the delivery method for your order. When all necessary information is filled in you simply klick checkout to make the payment. The payment method is provided by Stripe and is made when placing the order. Your order will be regarded as complete when you have fulfilled the steps mentioned above.

2.2. When you have placed an order with us, you will shortly receive an order confirmation to the email address stated when placing the order, meaning that we have accepted your order. If your order is incomplete or if we cannot meet your order, we will ask you to add or adjust the order.

2.3. When you have received an order confirmation the confirmed order is binding. You can withdraw your order until it has been confirmed, and you have the right to be refunded for payments made to us due to such withdrawn order.

2.4. If the ordered product is sold out, we reserve the right to cancel the order, and you will be refunded for payments made to us due to the cancelled order.

2.5. If you have any questions regarding your order or refund, please contact us at help@maurten.com stating your order number and contact information.

3. Payment & Fees

3.1. Payment is made when placing an order on the Website by the payment method Stripe. Through Stripe, you can make your payment by using most of the major debit and credit cards (e.g. Visa, MasterCard and American Express). If your payment is not confirmed, your order will not be accepted. Please make sure that you have enough founds on your account before placing an order and that your card is active for online payment.

3.2. Current prices and fees are available on the Website. All prices are in the stated currency and include VAT where specified (however VAT may not be applicable depending on your location).

3.3. Shipping and payment fees are stated separately as they are not included in the prices. Local charges such as, but not limited to, currency conversion fees, custom fees and taxes may apply depending on your location, such charges will not be refunded and are at your sole expense.

4. Shipping and time of delivery

4.1. The order confirmation will state the expected time of delivery. You can also see the estimated delivery time for your location on the Website before you place an order.

4.2. We will inform you promptly of any delay in delivery. If the delivery of your order is delayed more than thirty (30) days from the date stated in the order confirmation and the delay is not due to you, you may cancel your order in writing to help@maurten.com . You will be refunded for payments made to us due to such cancelled order provided however that you send back any delivered products of the cancelled order.

4.3. Depending on the delivery method you have chosen you may have to pick up your order at a delivery point stated in the notification of delivery. If your delivery is not picked up in time, you may have to pay a late pick up fee and the order may be sent back to us at your expense and we may charge you for the return and/or cancel your order.

5. Special offer

5.1. Occasionally we may offer more favourable conditions for a specific product than the ones stated in these Terms. Such special offer will be limited in time or in respect to the number of products, and can therefore be cancelled by us at any time. When a special offer is cancelled, these Terms shall apply without amendments.

6. Return & Refund Policy

6.1. If you purchase our products as a consumer, you are able to return your ordered products if the packing is unbroken and the products have a non-broken seal. To be able to make the return you have to notify us within fourteen (14) days from order delivery or pick up. To do so, send a duly filled out standard form (found below) to help@maurten.com, or by regular mail to our address as stated at the bottom of this page. We will shortly send you a confirmation of return stating the return address and other information if needed.

Return form

6.2. The notification to us shall contain the following information:

  • the order number of the delivery,
  • your name and contact information, and
  • a specification of the product(s) to be returned.

6.3. You shall, no later than fourteen (14) days from the date of notification, return the products to us. You are responsible for the return of the products. This means that the return is at your own expense and that you are liable for any damages of the products during the shipment. Therefore, please make sure that the products are well packed during the shipment.

6.4. Any payments made for products returned in accordance with the sections above will be refunded to you. You will also be refunded for standard shipping costs (i.e. the cheapest available way of shipping) if you return the whole order (i.e. not only a part of an order). If the returned products are damaged or if the value of the products are reduced in any other way due to your handle of the products, such value reduction will be deducted from the refund.

6.5. For products returned in accordance with the Section above, we will make reasonable efforts to ensure that you receive the refund as soon as possible and, at the latest, thirty (30) days after the date on which we receive the return shipment. The refund will be paid to you using the same payment method that you used to make the original payment on the Website unless otherwise agreed.

7. Complaints

7.1. Complaints regarding defected products shall be notified to us as soon as the defect arises by using our complaint form, which can be found here:

Complaint form (English)

Send the duly filled out complaint form to help@maurten.com, or by regular mail to our address as stated at the bottom of this page. We will shortly send you a confirmation of the complaints notification stating the return address, if the product shall be returned, and other information if you are entitled to return the product(s).

7.2. Your notification shall contain the following information:

  • the order number of the defected product(s),
  • your name and contact information, and
  • a specification of the defected product(s) and the claimed defect.

7.3. Defective products will be refunded to you in accordance with applicable customer protection legislation. We reserve the right to at our sole discretion decide if we will send you a new product to replace the defective product or refund you for any payments made for the product. You will also be refunded for any shipping costs due to the return of defective products. The refund will be paid to you within thirty (30) days from the date when we have received the return shipment. The refund will be paid to you with the same payment method that you used to make the payment, if not otherwise agreed.

7.4. We always strive to comply with any relevant local guidelines given by the national consumer protection authorities regarding defective products.

7.5. If you consider a purchased product defected, but we do not agree with you in that matter, we have a dispute. To get this dispute heard, you may, if you have bought the products as a consumer, be entitled to get the dispute tried in an alternative dispute resolution. The alternative dispute resolutions that may be relevant for you are;

a) if you are located in Sweden, you can contact The National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, Sweden or www.arn.se;

b) if you are living in the European Union, you can use the European Union’s online dispute resolution at http://ec.europa.eu/odr.

c) if you are located outside of Europe you can use the online dispute resolution stated above or contact your local authorities.

7.6. Please note that we strive to settle all disputes as the arise, but that we are not obliged to act in accordance with any judgement of an alternative dispute resolution.

8. Use of the website

8.1. You agree to use the Website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the Website.

9. Use of data

9.1. In order to give you a great experience using our Website we save the information you provide to us when visiting our Website and placing an order. Read more about the information we save and how we use such information in our Privacy Policy.

9.2. You can read more about Stripe’s own privacy and terms on their website: https://stripe.com/se/privacy.

10. Limitation of liability

10.1. Our liability is limited to direct damages. To the maximum extent permitted by applicable law, we shall in no event be liable for any, indirect, incidental, special, consequential or exemplary damages, however caused and under any theory of liability arising out of or in connection with these Terms. This shall include, but not be limited to, any loss of; profit, goodwill or business reputation, any loss of data suffered, cost of procurement of substitute goods or services, or other intangible loss.

10.2. The content provided at the Website is for information purposes only and is in no way intended to be a substitute for medical consultation with a qualified professional. The information, opinions, and recommendations presented on the Website are not intended to replace the care of your own physician or nutritionist. Before you make any changes in the management of your diet or your child's diet you should always consult your physician or other qualified medical professionals. Although we carefully review our content and information on the Website, we cannot guarantee or take responsibility for the accuracy of documents we publish, nor can assume any liability for the content linked to our Website.

11. Intellectual property

11.1. The Website and its original content, features, functionality, and design elements are and will remain our exclusive property. Our intellectual property, such as, but not limited to, trademarks, company and product names, images, design, layout and information on products may not be used in commercial purposes without our prior written consent.

11.2. Our intellectual property or any part thereof may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited unless you have received our prior written consent.

11.3. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use the Website content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from the Website content except for your own personal, non-commercial use. Any other use of the Website content requires our prior written consent.

12. Waiver

12.1. We reserve ourselves for any errors on the Website, such as, but not limited to product descriptions, technical specifications, inaccurate prices, stock estimations or other incorrect information. We reserve the right to correct any obvious errors and to, at any time, change or update the information on the Website accordingly.

12.2. Images or other visuals on the Website are for illustration purposes only and we do not guarantee the exact quantity shown nor the exact appearance, origin or function of the products. Please view the order confirmation for the accurate product quantity of your ordered product(s).

13. Changes to the Terms

13.1. We may, at any time and for any reason, amend these Terms by publishing the amended Terms on the Website. The amended Terms will enter into force once you have accepted them, in connection with a new order on the Website.

14. Governing law and dispute resolution

14.1. In the event of a dispute between us, we strive to comply with the local laws and regulations applicable at your location.

14.2. Any dispute, controversy or claim arising out of or in connection with these Terms, or the breach or invalidity thereof, shall be governed by and construed in accordance with the laws of the country where we conduct our business, Sweden, unless otherwise is provided due to applicable mandatory law.

We hope that you will have a great experience using our products.

Maurten AB

Gibraltargatan 1A
411 32 Gothenburg