We are pleased that you are interested in our products. We have prepared the following terms and conditions to explain our mutual rights and responsibilities when you purchase a product from Maurten (as defined below) for your personal use only. Please read our terms and conditions carefully.

Maurten Canada Inc. is a corporation existing under the laws of the Province of New Brunswick (referred to in these terms and conditions as “Maurten”, “us”, “we”, or “our,” as the context may require). We develop and sell the products featured on our website, www.maurten.com (the “Website”). You can read more about, and purchase, our products on the Website.

AGREEMENT

1. General

1.1. These terms and conditions (these “Terms”) apply between Maurten and you as a customer (“you”), when you access and use the Website, including, without limitation, the purchase and sale of products through our Website. These Terms are subject to change by us without prior written notice to you, at any time, in our sole discretion.

1.2. By accessing and placing an order for products on the Website you agree to be bound by these Terms.

1.3. You may not order or obtain products or services from the Website if you (a) do not agree to these Terms, (b) are not at least eighteen (18) years of age, (c) are purchasing the products for purposes other than your personal use only, or (d) are prohibited by law from accessing or using the Website or any of the Website’s contents, products or services.

1.4. By accepting these Terms, you accept and understand that all orders and purchases of our products and services are made exclusively between you and us.

1.5. By accepting these Terms, you confirm that the personal data and information that you provide to us is correct and complete.

1.6. Our policy regarding the collection, use, and disclosure of your personal information is explained in our Privacy Policy, which is incorporated into these Terms by reference. You should carefully review our Privacy Policy before placing an order for products through this Website.

2. Order, Confirmation and Refund

2.1. You agree that your order is an offer to buy, under these Terms, all products listed in your order. Unless and until an order is accepted by us, we will not be obligated to sell the products or services to you. We may choose not to accept any orders in our sole discretion.

2.2. You may place an order on the Website by selecting the products and quantity you want to order. After you have selected the products, you must provide your contact information such as your name, email address, address and your delivery address (collectively your “Contact Information”). You must also select the delivery method for your order. When all necessary information is completed, you simply click the checkout button to make the payment. Payment is made by any of the payment methods listed in Section 3 (Payments & Fees) below, and is processed upon placing the order. Your order will be regarded as complete when you have fulfilled the steps above.

2.3. After we receive your order, if we wish to accept it, we will send you a confirmation email to the email address provided when you placed the order. If your order is incomplete or if we cannot meet your order, we may ask you to complete or adjust the order, or we may reject your order.

2.4. When Maurten accepts your order, a contract of sale is formed between Maurten and you. Please note that no sales contract exists unless and until you have received your order confirmation email. Once you have received an order confirmation email, the order is binding. You may withdraw your order at any time before we have sent your order confirmation email and you have the right to be refunded for payments made to us for such withdrawn order.

2.5. All orders are subject to availability. If we cannot meet your order, we retain the right to cancel the order or, as the case may be, only deliver parts of the order. In such case, you will of course be informed and receive a refund for the cancelled order or undelivered products.

2.6. If you have any questions regarding your order or refund, please contact us via our Customer Support Form stating your order number and contact information.

3. Payment & Fees

3.1. Terms of payment are within our sole discretion and, unless otherwise agreed to by us in writing, payment must be received by us before we accept a purchase offer.

3.2. Payment is made when placing an order on the Website using any of the following payment methods; a debit and credit cards (e.g. VISA, MasterCard and American Express), Google Pay, or PayPal. If your payment is not confirmed, your order will not be accepted. By submitting your payment information, you warrant that (i) the credit card information you supply to us is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honoured by your credit card company, and (iv) you will pay charges incurred by you.

3.3. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices on the Website do not include taxes. Posted prices are in the stated currency. All prices posted on our Website are subject to change without notice.

3.4 If returning a product purchased using a discount code, any refund will only reflect the amount actually paid by the customer. The value of the discount will not be reimbursed, and no new discount code will be issued.

3.5. Shipping and payment fees are stated separately as they are not included in the prices. These will be added to your merchandise total and will be itemized in your shopping cart and in your order confirmation email. Local charges such as, but not limited to, currency conversion fees, custom fees and taxes may apply depending on your location; notwithstanding anything to the contrary herein, such charges will not be refunded and are at your sole expense.

3.6 Gift cards are valid for the period stated on the gift card, and cannot be redeemed for cash. In the event that a gift card is lost, stolen, or damaged, it will not be replaced. If payment is made by using a gift card or voucher and you want to return the products, a store credit equal to the value of the purchase made will be issued instead of a refund to the original payment method.

4. Shipping and time of delivery

4.1. The order confirmation will state the expected time of delivery. You can also see the estimated time of delivery for your location on the Website before you place an order. You will pay all shipping and handling charges specified during the ordering and check-out process. You must notify Maurten within thirty (30) days from the expected delivery date stated in the order confirmation if you have not received your delivery. Failure to provide such notification may affect your right to claim non-delivery of the order.

4.2 Upon receiving the delivery, you are required to conduct a brief inspection of the products to ensure that they are complete and undamaged. If the packaging is visibly damaged or if any product is missing or incorrect, you must notify us in accordance with section 7 (Complaints and Remedies) below.

4.3. We will inform you promptly of any delay in delivery. If the delivery of your order is delayed more than thirty (30) days after the delivery date stated in the order confirmation and the delay is not caused by you, you may cancel your order by emailing your request via the customer support form. Upon such cancellation, you may choose to either (i) receive a full refund for payments made to us, including any delivery costs paid for such cancelled order, or (ii) receive delivery of the same or equivalent products as originally ordered. 4.4 Depending on the delivery method you have chosen, you may have to pick up your order at a delivery point stated in the notification of delivery. In the event of no or late pick up, you may have to pay a late pick-up fee, or the order may be returned to us at your expense. We may charge you any cost we incur in returning or cancelling your order due to not picking up the order

4.5. Maurten reserves the right to utilize alternative delivery methods, cancel an order if the required information is not provided by the customer or if the customer fails to accept the delivery. If we are unable to deliver your order due to circumstances related to you, we will attempt to find an alternative delivery location. If no such location can be found, the order will be returned to our warehouse. Can delivery not be made due to customer-related issues, we will consider the purchase agreement cancelled. In this case, we will refund your payment. Please note that we may charge you for any costs caused by the cancellation, such as postage and delivery costs.

4.6 Should Maurten offer express delivery options at customer's expense (as further specified at the ordering and check-out process) and should the express delivery fail due to circumstances related to customer, what is stated in clause 4.5 above will apply. Should the express delivery failure be due to Maurten, Maurten's sole liability shall be limited to refunding the express delivery costs you have paid, and no other compensation or damages shall be payable.

5. Special offer

5.1. Occasionally, we may offer more favourable conditions for a specific product than the ones stated in these Terms. Such special offer will be limited in time or in respect to the number of products and may be cancelled by us at any time at our sole discretion. When a special offer is cancelled, the usual price and these Terms shall apply without amendment.

6. Return & Refund Policy

6.1. Except for any products designated on the Website as non-returnable, we will accept a return of the ordered products and will refund you the purchase price, provided that such return is made within fourteen (14) days after order delivery and/or pick-up and that the products are unopened in original packaging with unbroken seal and returned in their original packaging. To return products, we recommend that you send a completed Return Form (see below) by email to help@maurten.com, or by regular mail to our address as stated at the bottom of this page. You can also contact us directly via the contact form to notify us of your cancellation (if you do this, we may ask you for further information if necessary to process your cancellation request). We will shortly thereafter send you a confirmation of return stating the return address and other information if necessary.

Return form

6.2. You must send the following information in your written request to return our products:

• the order number and order date;
• your name and Contact Information; and
• the product(s) to be returned.

6.3. Upon receiving our product return confirmation, you must return the product within fourteen (14) days of notifying us of your intent to return. The cost of returning the products is your responsibility, including any expenses incurred and potential liability for damage during shipment. To ensure safe transit, please package the products securely before shipping.

6.4. Payments that you made to us for products returned in accordance with the Sections above will be refunded to you. You will also be refunded for standard shipping costs (i.e. the cheapest available way of shipping) you paid to us for the order if you return the whole order (i.e. not only a part of an order). If the returned products are damaged or if the value of the products is reduced in any other way, such value reduction will be deducted from the refund.

6.5. For products returned in accordance with the Sections above, we will make reasonable efforts to ensure that you receive the refund as soon as possible and, at the latest, fourteen (14) days after the date on which we receive the return shipment. The refund will be paid to you using the same payment method that you used to make the original payment on the Website unless otherwise agreed. If you have not received your refund within 10 days, please contact us via the contact form and we will assist you.

7. Complaints and Remedies

7.1. Complaints about defective products shall be notified to us in writing as soon as the defect is, or should reasonably have been, detected, but no later than two (2) months after discovering such defect. You can file a complaint, by using the complaint form available at our contact page.

CONTACT PAGE

7.2. You must include the following information in your complaint about a defective product:

• the order date and order number of the defective product(s);
• your name and Contact Information; and
• a description of the defective product(s) and the claimed defect.

7.3. You can send the complaint by email to help@maurten.com, or by regular mail to our address as stated at the bottom of this page. Shortly after receiving your complaint we will send you an email confirmation that we have received your complaint stating the pertinent information should you be entitled to return the product(s), or be entitled to any other remedy available at law.

7.4. Defective products will be refunded to you in accordance with these Terms and any applicable customer protection legislation, but note that our responsibility for defects is limited to the product's stated shelf life. We have the right to decide whether to send you a new product to replace the defective product or to refund any payments that you have made for the product(s). You will also be refunded for any shipping costs due to the return of defective products. For products that are rightfully returned to us, the refund will be paid to you within fourteen (14) days from the date when we received the product back from you. The refund will be paid to you using the same payment method that you used to make the payment, if not otherwise agreed.

7.5. We always strive to comply with any relevant local guidelines given by the national consumer protection authorities regarding defective products.

7.6. If you consider that a purchased product to is defective, but we do not agree with you in that matter, we have a dispute. To get this dispute heard, you may be entitled to have the dispute resolved in accordance with Section 15 (Dispute Resolution and Binding Arbitration) of these Terms.

8. Use of the Website

8.1. You agree to use our Website only for lawful purposes, and in a manner that does not infringe upon the rights of anyone else or restrict or inhibit anyone else's use or enjoyment of the Website.

8.2. You are responsible for safeguarding the password and any other credentials (collectively, the “Security Credentials”) that you use to access the Website or any part thereof, and you agree not to disclose your Security Credentials to any third party. You are responsible for any activity using your account, whether or not you authorized that activity. You must immediately notify us of any unauthorized use of your account. You acknowledge that if you wish to protect your transmission of anything to us, it is your responsibility to use a secure encrypted connection to communicate with the Website.

9. Use of Data

9.1. In order to give you a great experience using our Website, we save and process the information you provide to us when visiting our Website and placing an order pursuant to our Privacy Policy. Read more about the information we save and how we use such information in our Privacy Policy .

9.2. In consideration for the use of the Website, you hereby grant to us a royalty-free, non-exclusive, irrevocable, worldwide, fully paid-up limited licence to use, produce, reproduce, perform, publish, copy, distribute, transmit, display, store, adapt, edit, delete, and translate the content you provide to us to the extent reasonably required by us to provide the Website to our customers or to ensure adherence to or enforce these Terms as well as the right to sub-license any and all of the above rights and the right to bring an action for infringement of the licensed rights. You hereby confirm, represent and warrant to us that you have all rights, titles and interests, as well as the power and authority necessary, to grant the licence to your content set out above. If you delete the account to which your content is connected, you acknowledge and agree that we may retain copies of same for archival or compliance purposes or to otherwise provide the Website to you or others, subject to your licence to us set out above and to our Privacy Policy.

10. Limitation of Liability, No Warranty or Other Representation

10.1. THE WEBSITE AND THE CONTENT THEREIN ARE PROVIDED ON AN ”AS IS” AND ”AS AVAILABLE BASIS” WITHOUT WARRANTY OR REPRESENTATION OF ANY KIND. THE CONTENT PROVIDED ON THE WEBSITE IS FOR INFORMATIONAL PURPOSES ONLY, SHOULD NOT BE RELIED UPON BY YOU AND IS IN NO WAY INTENDED TO BE A SUBSTITUTE FOR A MEDICAL CONSULTATION WITH A QUALIFIED PROFESSIONAL. THE INFORMATION, OPINIONS, AND RECOMMENDATIONS PRESENTED ON THE WEBSITE DO NOT AND ARE NOT INTENDED TO REPLACE THE CARE OF YOUR OWN PHYSICIAN OR NUTRITIONIST. BEFORE YOU MAKE ANY CHANGES IN YOUR DIET OR YOUR CHILD'S DIET YOU SHOULD ALWAYS CONSULT YOUR PHYSICIAN OR OTHER QUALIFIED MEDICAL PROFESSIONAL. ALTHOUGH WE CAREFULLY REVIEW OUR INFORMATION ON THE WEBSITE, WE CANNOT AND DO NOT GUARANTEE OR TAKE RESPONSIBILITY FOR THE ACCURACY OF THE WEBSITE’S CONTENT, NOR DO WE ASSUME ANY LIABILITY FOR THE CONTENT LINKED TO OUR WEBSITE. EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS TO THE CONTRARY AND TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND OR NATURE WHATSOEVER (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSES), WHETHER EXPRESSED OR IMPLIED.

10.2. YOUR USE OF THE WEBSITE AND PURCHASE OF OUR PRODUCTS INDICATES YOUR ACKNOWLEDGEMENT THAT YOU ARE NOT RELYING UPON ANY REPRESENTATION OF ANY KIND OR NATURE MADE BY US WITH RESPECT TO THE WEBSITE AND THE CONTENT AND PRODUCTS THEREON AND THAT, IN FACT, EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS TO THE CONTRARY, NO SUCH REPRESENTATIONS WERE MADE.

10.3. SOME JURISDICTIONS DO NOT PERMIT LIMITATIONS OR EXCLUSIONS ON WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

10.4. Our liability towards you is governed by the applicable consumer protection legislation. If we fail to comply with these Terms, we are liable for direct damages caused by defects in the products, provided that the defect is not due to your improper use or external circumstances beyond our control and that any such loss or damage you suffer arises as a foreseeable consequence of our breach or failure to exercise reasonable care and skill. We shall not be liable for any loss or damage that is not foreseeable. A loss or damage is deemed foreseeable if it was either an obvious consequence of our breach or if, at the time the contract was formed, both parties knew it was a possible outcome.

10.5. Nothing herein should be understood as us excluding or limiting our liability to you in any way where such exclusion or limitation would be unlawful under mandatory consumer protection laws or product liability regulations.

10.6. Products classified as food are provided in accordance with applicable food safety standards and regulations at the time of delivery. Maurten shall not be liable for any damages resulting from improper storage, handling, or use of such products by the consumer. It is the responsibility of the consumer to inspect the product upon receipt and to follow all usage, storage, and expiration instructions provided. This disclaimer does not limit any rights the consumer may have under mandatory consumer protection laws.

11. Waiver

11.1. We are not responsible for any errors on the Website, including, but not limited to, product descriptions, technical specifications, inaccurate prices, stock estimations or other incorrect information. We reserve the right to correct any obvious errors and to, at any time, change or update the information on the Website accordingly.

11.2. Images or other visuals on the Website are provided for illustration purposes only and we do not guarantee the exact quantity shown nor the exact appearance, origin or function of the products. Please view the product information and confirmation email for the accurate product information and quantity of your ordered product(s).

11.3. The Website may contain links to or enable the use of third party websites or content, functionality, and services not owned by us or not licensed to us by other parties (collectively, “Third Party Content”). We do not endorse and are not responsible or liable for Third Party Content. You are solely responsible for your use of any Third Party Content and you may be subject to any applicable third party terms and conditions. When accessing third-party sites, you are leaving the Website, including the coverage of these Terms and our Privacy Policy, and are subject to the terms and conditions and the privacy policy of the third-party site (if any). We are not responsible for any information given by third parties.

11.4. You acknowledge and agree that information you transmit to us may involve transmissions over various networks beyond our control, and therefore the security of the transmission may be compromised before it reaches us. We cannot and do not guarantee or warrant the confidentiality or security of the information you provide to us through this Website, email, or other electronic means of communications.

12. Intellectual Property

12.1. The Website and its original content, features, functionality and design elements are and will remain our exclusive property. Our intellectual property, such as, but not limited to, trademarks, company, trade and product names, images, design, logos, audio/video files, layout and information on products may not be used, reproduced, duplicated, copied, sold, resold, visited, modified, downloaded, broadcasted, transmitted, made available to the public, made derivative works thereof or otherwise exploited in any way without our prior written consent.

13. Force Majeure

13.1. We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent that such failure or delay is caused by, or results from, acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic or pandemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

14. Governing Law and Jurisdiction

14.1. All matters arising out of or relating to these Terms are governed by and construed in accordance with the laws of the Province of Ontario, and the federal laws of Canada applicable therein, notwithstanding your domicile, residency or physical location, and without giving effect to any choice or conflict of law provision or rule (whether of the Province of Ontario or any other jurisdiction) that would cause the application of the laws of any other jurisdiction.

15. Dispute Resolution and Binding Arbitration

15.1. Subject to applicable consumer protection laws, any claim, dispute or controversy (whether in contract, tort or otherwise, whether pre-existing, present or future, and including statutory, consumer protection, common law, intentional tort, injunctive and equitable claims, and including disputes regarding the validity of this section 15 concerning venue) between you and us arising from or relating in any way to your purchase of products through the Website, shall be resolved exclusively and finally by binding arbitration.

15.2. Arbitration will be administered by the adr chambers (Canada) in accordance with their arbitration rules (the “adr rules”) then in effect, except as modified by this section 15. The place of arbitration shall be within the city of Toronto.

15.3. The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or these terms is void, voidable or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction.

16. Indemnification

16.1. You agree to indemnify, hold harmless, and defend us and our affiliates, subsidiaries, agents, successors, assigns, third party providers, licensors, and suppliers, and each of their respective officers, shareholders, agents, directors, employees, and representatives (individually and collectively, the “Indemnified Parties”) from and against any and all liability, loss, claim, damages, expense, or costs (including but not limited to lawyers’ fees), incurred by or made against the Indemnified Parties arising out of or in connection with (i) your access and use (or anyone’s access and use of your accounts) of the Website or Third Party Content, or (ii) any breach or violation of these Terms by you or anyone using your account. You agree: (a) to fully cooperate at your expense as reasonably required by an Indemnified Party; (b) each Indemnified Party may, at its election, assume the defence and control of any matter for which it is indemnified hereunder; and (c) you shall not settle any matter involving an Indemnified Party without the consent of the applicable Indemnified Party.[EB1]

17. No Waivers

17.1. A failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of Maurten.

18. Termination and Changes to the Terms

18.1. We reserve the right, in our sole discretion, to modify or discontinue, temporarily or permanently, the Website, or any part thereof, or the products or services sold therein with or without notice, at any time. We may, at any time and for any reason, amend these Terms with or without notice by publishing the amended Terms on the Website. The amended Terms will apply to orders you make from us after the publication date. You are responsible for regularly reviewing the Terms, including, without limitation, by checking the “Last Updated” date indicated on this document. Your continued use of the Website after any such changes shall constitute your consent to be bound by such changes. Your only right with respect to any dissatisfaction with (1) these Terms, (2) any policy or practice of ours in operating the Website, or (3) any content or services available through the Website, is to stop using the Website.

19.Termination

19.1. We reserve the right, in our sole discretion, at any time and from time to time, to disable or terminate your account, any username, password, or other credentials for any reason, including any suspected activities aimed at reselling products for personal gain and not purchasing the products for your personal use only, or any other violation of these Terms.

20. Severability

20.1. If any provision in the Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.

21. Assignment

21.1. You hereby agree that we may at any time assign, transfer or sub-contract or otherwise deal with our rights and obligations under these Terms, in whole or in part, without notice to you. You may not assign, transfer, sub-contract or otherwise deal with these Terms without our prior written consent. These Terms will ensure to the benefit of and bind you and us and our respective successors and permitted assigns.

22. Entire Agreement

22.1. Our order confirmation email, these Terms, and our Privacy Policy constitute the entire and exclusive agreement between you and us with respect to the subject matter of these Terms.

We hope that you will have a great experience using our products.

Maurten Canada Inc.
2 Bloor Street West
Suite 2120
Toronto, ON M4W 3E2
Canada

The Terms and Conditions are last updated on 23-07-2025.