First, check the expiration date and remaining balance. If the card is valid and still not working, please contact customer support through the contact form on maurten.com.
Q:
Can I use more than one Gift Card on an order?
A:
Yes, you can use multiple Gift Cards on the same order at checkout.
Q:
What if my Gift Card doesn’t cover the full order total?
A:
If the Gift Card doesn’t cover the entire amount, the difference will need to be paid with another payment method at checkout.
Q:
How do I check my Maurten Gift Card balance?
A:
When you purchase a Gift Card, you’ll receive an email with the code and a link. Use that link to view the expiration date and remaining balance for your Gift Card.
Q:
How do I apply my Maurten Gift Card to my purchase?
A:
Enter your Gift Card code at checkout. If the balance is less than your order total, the remaining amount will need to be covered by another payment method. Gift Cards can be used together with discount codes.
Q:
Can I use just part of my Gift Card and save the rest for later?
A:
No — the full available balance will be applied to your order. It isn't possible to manually select the amount to be used on the purchase.
Q:
If I buy a Gift Card for someone else, how will they receive it?
A:
The Gift Card will be sent to the email address you use when purchasing it. If it’s a gift, you can simply forward the email to the recipient. The email also includes a link where they can check the expiration date and remaining balance.
Q:
Can I choose the amount for the Gift Card?
A:
You cannot set a custom value. There are pre-defined amounts to choose from: 10, 25, 50, 75, 100 and 150 — available in USD, EUR, and GBP.
Q:
Will my Maurten Gift Card ever expire?
A:
Gift Card validity depends on local law. In the UK and EU, Gift Cards are valid for 5 years from purchase. In the USA and Canada, Gift Cards never expire.
Q:
What is a Maurten Gift Card?
A:
A Maurten Gift Card is a digital gift card sent by email that contains a unique code used to make purchases on maurten.com. Maurten Gift Cards can be purchased for yourself or to fuel other athletes.
Q:
Where can I buy Maurten Gift Cards?
A:
You can purchase Maurten Gift Cards directly on maurten.com.
Q:
Where can I use a Maurten Gift Card?
A:
Maurten Gift Cards can only be used on maurten.com and only in the same country where they have been purchased. They can be used to purchase any product except for Gift Cards.