FAQ

Yes. Shipping costs are shown during checkout after entering your shipping address and are dependent on the total value of your order. See below:

Orders are usually processed and shipped within 1–2 business days after the order is placed. Once your order leaves the warehouse, you’ll receive a shipping confirmation email with the tracking information.

Once your order has been shipped, you’ll receive a tracking link by email and SMS. Use this link to track the status of your order. Please note that tracking updates may be less frequent during busy periods, and delivery times can vary depending on the carrier.

Delivery times may vary depending on your location and the shipping method selected at checkout.

European Union:
-Expected delivery time is 3-7 business days
-Expected delivery time for express shipping is 2-3 business days for orders placed before 16:00 (CET). Orders placed after 16:00 will be dispatched the next business day.

Malta: Expected delivery time is 7-10 working days, due to local custom checks.

United States:
-Expected delivery time for standard shipping is 3-7 business days.
-Expected delivery time for express shipping is 2-3 business days for orders placed before 3pm (EDT). Orders placed after 3pm will be dispatched the next business day.
-Due to geographical constraints and logistical complexity, deliveries to Hawaii and Alaska may take up to 14 days.

Canada: Expected delivery time is 3-6 working days.

United Kingdom: Expected delivery time is 2-5 working days.

Shipping costs vary depending on your location and order value, and the exact rates are shown during checkout once you enter your shipping address. Depending on where you’re located and how much you spend, free shipping or reduced shipping rates may be available to you.

Maurten ships to selected countries within the European Union (excluding the Canary Islands, Andorra, Jersey, and Guernsey), UK as well as to the United States and Canada.

Check around your delivery location or with neighbors as the delivery service may leave packages in another location if no one is home. If the package still hasn’t turned up after 24 hours, contact customer support with your order number so we can check with the delivery service and resolve the situation quickly.

Different delivery services are available depending on the country:

EUROPE

Express delivery in Europe with Home Delivery DHL or UPS

USA
Several delivery services are available, depending on the state and shipping address:

Express delivery in USA, with FedEx

UK

DPD

CANADA
Several delivery services are available, depending on the state and shipping address:

First, check your tracking link for the most up-to-date delivery information. If the tracking hasn’t been updated in a while, the package is most likely still being processed within the delivery service. If your order hasn’t arrived within a reasonable timeframe, reach out to customer support with your order number.

Use the Store Locator to find all Maurten retailers. Simply visit https://www.maurten.com/store-locator to find the nearest location.

If you received items you didn’t order, please contact customer support with your order number and a brief description of the products you received. Include photos of the package, the products, and the shipping note included in your order.

If any items arrive damaged, contact customer support as soon as possible with your order number and photos of the damaged products and packaging. This helps to assess the situation and resolve it quickly.

If your package isn’t available at the pickup point, wait a little longer as delivery services sometimes mark parcels as ready before they are fully processed at the location. You can also check with the staff at the pickup point to see if it has arrived under a different name or is still being sorted.

If the package still isn’t available after 24 hours, please contact customer support with your order number.

If your order arrives incomplete, please contact customer support with your order number and a brief description of what is missing. Feel free to attach photos — this helps to better understand the issue and resolve it quicker.