Frequently asked questions

Unfortunately, it is not currently possible for you to edit your order content, nor your address, after the order has been placed and paid for.

You have the right to return your order within 14 days of delivery. You will get a full refund of your order but you will have to cover the cost of your return yourself. For details please visit chapter 6 for EU, US, CA or chapter 8 for UK, Return Policy, in the general terms.

You can pay with Visa, Mastercard and American Express. In some regions, Klarna and Paypal are also options. If so, they will appear during the checkout process.

Please visit the FAQ section for more information.

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Contact us with the form below

If you can’t find the answer to your question in the FAQ section, feel free to contact us. Use the contact form below for questions about orders, shipments, returns, etc.

Maurten Ambassador applications

To apply to be a Maurten Ambassador, visit our application page here.


Have you bought Maurten products from any of the following countries and need help with order-related questions?

Contact customer support

It's important to us to be able to give you an answer. Make sure your email is spelled correctly so we can get back to you.

Thank you for reaching out to us!

It seems that your order was placed through one of our distributor’s websites. For assistance with it, we recommend contacting them directly—they’ll be able to help you further.

Please contact connect@maurtenfuel.co.za.

Thank you for reaching out to us!

It seems that your order was placed through one of our distributor’s websites. For assistance with it, we recommend contacting them directly—they’ll be able to help you further.

Please visit maurten.com.au.

Thank you for reaching out to us!

It seems that your order was placed through one of our distributor’s websites. For assistance with it, we recommend contacting them directly—they’ll be able to help you further.

Please contact sac@maurtenbrasil.com.br.

Thank you for reaching out to us!

It seems that your order was placed through one of our distributor’s websites. For assistance with it, we recommend contacting them directly—they’ll be able to help you further.

Please contact hello@maurten.gr.

Thank you for reaching out to us!

It seems that your order was placed through one of our distributor’s websites. For assistance with it, we recommend contacting them directly—they’ll be able to help you further.

Please contact hello@maurten.gr.

Thank you for reaching out to us!

It seems that your order was placed through one of our distributor’s websites. For assistance with it, we recommend contacting them directly—they’ll be able to help you further.

Please contact help@maurten.no.

Thank you for reaching out to us!

It seems that your order was placed through one of our distributor’s websites. For assistance with it, we recommend contacting them directly—they’ll be able to help you further.

お問い合わせ – Maurten JP.

Thank you for reaching out to us!

It seems that your order was placed through one of our distributor’s websites. For assistance with it, we recommend contacting them directly—they’ll be able to help you further.

Contacto - Maurten México.

Thank you for reaching out to us!

It seems that your order was placed through one of our distributor’s websites. For assistance with it, we recommend contacting them directly—they’ll be able to help you further.

Please contact maurten.com.hk.

Thank you for reaching out to us!

It seems that your order was placed through one of our distributor’s websites. For assistance with it, we recommend contacting them directly—they’ll be able to help you further.

Please Contact Maurten.ae.

Thank you for reaching out to us!

It seems that your order was placed through one of our distributor’s websites. For assistance with it, we recommend contacting them directly—they’ll be able to help you further.

Please Contact Maurten.ae.

Thank you for reaching out to us!

It seems that your order was placed through one of our distributor’s websites. For assistance with it, we recommend contacting them directly—they’ll be able to help you further.

Please Contact Maurten.ae.

Thank you for reaching out to us!

It seems that your order was placed through one of our distributor’s websites. For assistance with it, we recommend contacting them directly—they’ll be able to help you further.

Please Contact Maurten.ae.

Maurten Ambassador applications

To apply to be a Maurten Ambassador, visit our application page here.

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