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Q:
Are there minimum or maximum order amounts?
A:
There is no minimum order value.
Q:
Can I use a discount code or voucher?
A:
If you have a valid discount code, you can enter it at checkout before completing your order. Only one code can be used per order.
Q:
Which payment methods do you accept?
A:
We accept major credit and debit cards, as well as other local payment methods shown at checkout (Apple Pay, Google Pay, PayPal, Klarna).
Q:
Will I receive an invoice or receipt?
A:
Yes. An order confirmation and receipt will be sent to your email after checkout. If you would like an invoice, reach out to customer support.
Q:
I didn’t receive an order confirmation — what should I do?
A:
Start by checking your spam or junk folder first. If you still can’t find the confirmation email, contact customer support with your name and email address.
Q:
Can I place an order for someone else or as a gift?
A:
Yes. You can enter a different shipping address during checkout. Note that gift wrapping is not currently available. You can also opt for purchasing a digital gift card.
Q:
Can I change or cancel/edit my order after placing it?
A:
Once an order is confirmed, it is processed quickly and cannot be changed or cancelled. If you need help with an order, contact customer support as soon as possible.
Q:
Can I change my shipping address after placing it?
A:
Unfortunately, once an order has been placed, the shipping address cannot be changed — orders are processed quickly to ensure fast delivery. If you have any concerns, contact customer support as soon as possible.
Q:
Do I need an account to place an order?
A:
No, you can order as a guest. Creating an account allows you to track orders more easily and save your details for future purchases.
Q:
How do I place an order?
A:
You can place an order directly on maurten.com by adding your products to cart and completing payment at checkout.