Maurten Shipping information

What countries do you ship to?

We currently ship to all countries within the European Union (excluding the Canary Islands) and to the US. We are working hard to start shipping to more countries as soon as possible. Sign up for our newsletter for the latest information on new markets.

How much does shipping cost?

Sweden & Germany

  • Free shipping on all orders over 70€. If your order is less than 70€, the shipping cost is 5€.

Rest of the European Union

  • Free shipping on all orders over 70€. If your order value is less than 70€, the shipping cost is 7€.

United States

  • Free shipping.

How long is the delivery time?

Sweden, Germany, Finland:

  • Expected delivery time is 4-6 working days.

Rest of the European Union

  • Expected delivery time is 5-7 working days.

United States

  • Expected delivery time is 3-6 working days.

What shipping method are you using?

Sweden

  • Your order will be delivered either with Post Nord or to your closest DHL service point.

Rest of the European Union member states

  • All shipments are tracked and made by established curriers such as UPS, DHL etc. We are continually working to optimize our shipments. This means that we will use different shipping curriers for different regions, countries and order sizes. If it's important for you to know the exact currier, please contact help@maurten.com

United States

  • Your order will be delivered with UPS.

How can I track my shipment?

You will get a tracking code once the order is dispatched to you from our warehouse.

What can I do if I don't receive my shipment?

If you have not received your order within 14 days, please send an e-mail to help@maurten.com. Remember to include your order number in the e-mail.

I don't live in a country you currently ship to, can I get hold of the product in any way?

Please send an email to help@maurten.com and we will look into the possibilities in such specific case.

I got the wrong item in my shipment, what do I do?

Please contact help@maurten.com for further assistance. Always include your order number in the e-mail.

Where do I turn for further questions related to shipment?

Please send an e-mail to help@maurten.com.