What countries do you ship to?

We currently ship to selected countries within the European Union (excluding the Canary Islands), the US and Canada. We are working hard to start shipping to more countries as soon as possible. Sign up for our newsletter for the latest information on new markets.

To buy products in Australia, visit maurten.com.au.
To buy products in France, visit maurten.fr.
To buy products in Greece, visit maurten.gr.
To buy products in Japan, visit maurten.jp.
To buy products in South Africa, visit maurtenfuel.co.za.
To buy products in Spain & Portugal, visit maurten.es.

I live in a country you don't currently ship to - how can I buy the products?

Maurten products are now available in retail stores in New Zealand, Norway and Switzerland. You can also find stores in countries within the European Union and the United States. See the list of countries in the Store Locator.

If your country isn't listed in the Store Locator, please send an email to help@maurten.com and we'll help you.

How much does shipping cost?

Sweden & Germany: Free shipping
Order 20€ or more to qualify for free shipping, otherwise shipping costs 5€.

Rest of the European Union: Free shipping
Order 20€ or more to qualify for free shipping, otherwise shipping costs 7€.

The United States: Free shipping
Order 20$ or more to qualify for free shipping, otherwise shipping costs 5$.

Canada: Free shipping
Order 20 CAD or more to qualify for free shipping, otherwise shipping costs 5CAD.

How long is the delivery time?

European Union

  • The expected delivery time is 3-7 working days.

United States

  • The expected delivery time is 3-7 working days.

Canada

  • The expected delivery time is 3-6 working days.

United Kingdom

  • The expected delivery time is 2-5 working days. Please note: We do not deliver to Guernsey or Jersey.

Seasonality

During periods of high demand (such as around Black Friday, or the festive season), our carriers are working under higher demand, and delivery may take a day or two longer than usual.

Which courier is used by Maurten?


European Union

  • Your order will be delivered with DPD

United States

  • Your order will be delivered with UPS.

Canada

  • Your order will be delivered with Fedex or Canada post. If it is important for you to know the exact courier, please contact help@maurten.com

United Kingdom

  • Your order will be delivered with DPD. Please note: we do not deliver to Guernsey or Jersey.

How can I track my shipment?

You will get a tracking code once the order is dispatched to you from our warehouse.

What can I do if I don't receive my shipment?

If you have not received your order within 14 days, please send an e-mail to help@maurten.com. Remember to include your order number in the e-mail.

I got the wrong item in my shipment, what do I do?

Please contact help@maurten.com for further assistance. Always include your order number in the e-mail.

Where do I turn for further questions related to shipment?

Please send an e-mail to help@maurten.com.